Why Cant You Remove Star Ratings Facebook if Not Written Review

Potential clients frequently enquire united states how to remove reviews from Facebook. Simply think about that question for a moment. It can actually mean several different things, right? Then we demand to dig a little deeper…

• Are you lot trying to report and remove fake reviews from Facebook?
• Practice you lot want to remove bad reviews from your Facebook business folio?
• Did you write an inflammatory review that you desire to delete?
• Do yous desire to plough off Recommendations and remove all reviews from your Facebook folio?

We'll respond each of these questions in this stride-by-step guide.

Can't you only ignore bad Facebook reviews?

Absolutely not.

Customers overwhelmingly turn to business organization reviews before they hand over their hard-earned greenbacks. Don't believe me? Here are some Facebook review statistics to prove it:

• 90 per centum of consumers look at online reviews before they visit a business.
• 84 percent of people trust them equally much as they would trust a personal recommendation.
• 2 in 3 Facebook users visit local business organisation pages at least once a week.
• 1 in three people utilize the platform to await for Recommendations.

Therefore, as a business possessor, it's vital for you to handle Facebook reviews that don't reflect your company.

If your Facebook folio contains unanswered bad reviews, potential customers could slip through your fingers. Take a judge at how much i bad review could toll your business organisation?

FYI – A bad corporate reputation costs corporations hundreds of millions of dollars. Want proof? Ane CEO's reputation cost his company more 96 million dollars within a few hours.

Bad reviews cost 1 of our clients $32.7 million each month We helped them recover every penny.Discover out How

How to report and remove simulated Facebook reviews

Facebook should remove certain reviews and Recommendations automatically. For example, spam content and hate speech violate Facebook's community standards and will be deleted. In addition, whatsoever review that is totally irrelevant to your business organisation, such equally those that neglect to mention you at all, should besides qualify for unprompted removal.

But false reviews may go undetected. Don't worry. Here's a few tricks to pick them out.

Tips to spot fake reviews on Facebook

If you lot observe suspicious reviews on your Facebook page, first make certain they're legitimate. Cheque your records and verify that the transactions happened the way the customers claim. Tin you find records of the customers? Do your transaction logs match upward with their descriptions? If not, you might be dealing with false Facebook reviews.

Fraudulent negative reviews can stalk from a number of sources: competing businesses, resentful quondam employees, spammers, people who mistakenly post their review on the wrong business organisation page, etc. Hither are several ways to identify frauds:

• Vague descriptions
• Reviewer is connected with a competitor (or quondam employee)
• Recommending a competitor in the complaint

Regardless of whether or bang-up Facebook reviews are truthful, you lot should respond to all of them.

Beginning with an apology. So mention that you lot're unable to notice a record of his or her transaction. This volition send a message to fraudulent commenters that you're onto their game while still showing off your excellent customer service. Outright calling the complaint fake could backlash and make other customers trust you less.

Subsequently responding, the side by side pace is to study them. Here'south how:

Steps to report faux Facebook reviews

1. Navigate to the Reviews tab of your business page.
2. Click the three horizontal dots in the upper correct-hand corner of the review.
3. Click "Give feedback on this recommendation."

Alternatively, y'all can simply click on the word bubble with the exclamation point.

Facebook will enquire you "What's going on," and you lot'll need to select one of the post-obit choices:

• Recommendation Non Relevant (used for fake and/or irrelevant reviews)
• Unfair Recommendation (used for suspected paid reviews)
• Nudity, Violence, Harassment, Suicide or Self-Injury, Spam, Drugs and Hate Spoken communication.

Select the well-nigh suitable reason and provide more details if asked to do then. Here's what the popup looks like:

One time you've done this, all that's left to do is wait. Unfortunately, there's no physical amount of time for how long it will take to decide the fate of the review. The only reports guaranteed to exist resolved in a timely manner are those that incorporate threats or other illegal content. You volition be notified as to whether the review will be taken down or not once the reporting process has been completed.

Bad reviews price you money Nosotros can build a positive search landscape that represents your brand.Ask the states How

How to remove a bad review on facebook

Unfortunately, you tin can't remove reviews from Facebook that someone else wrote if they're true. Your only hope of getting them taken down is to fix the situation through diplomacy or stellar customer service. If you're able to make apology with the client, they may delete their own review for y'all.

In cases where you can't fix the problem, y'all should at least respond to the client complaint to tell your side of the story.

Communication for responding to negative Facebook reviews

If your business did something to garner a negative review, follow the proper etiquette to win back the customer's trust. If yous handle the situation gracefully, your client might fifty-fifty delete the original review. At the very least, you should "similar" the review. Only if you lot want a chance at winning dorsum their patronage, you'll need to respond.

Admit their disappointment or anger, offer a heartfelt apology. Then have action to brand the situation correct. Attempt to come across the review every bit a chance for you to increase your transparency on social media and show off your excellent customer service.

How to handle bad star ratings

Star-just ratings still appear on Facebook business pages even though they're no longer accepted. That's bad news for businesses because merely feedback that includes a comment can exist reported. Since you can't remove false Facebook reviews that don't have comments, the best way to handle bad star reviews is, over again, to respond.

Inquire the person who posted the rating to tell you how you lot could improve your business. Even if they don't answer, this at least shows the other users scrolling downward your folio that yous're willing to go higher up and across to refine your customer experience.

How to remove all reviews on your Facebook page

I know what you're thinking…

Why would anyone desire to remove positive reviews from their Facebook page? Considering that's the fastest and easiest way to hide bad Facebook reviews that could damage your reputation.

Allow'south confront it; sometimes a business organisation goes through a rough patch. Maybe a defective product was recalled, or a store manager consistently provided terrible client service. Meanwhile, angry customers flooded your Facebook page with piles of authentic one-star online reviews.

Only you took action and stock-still everything that was incorrect. Your products are top-notch and client service has never been better. Maybe y'all even received a few positive reviews. Yet, the negative comments but won't go away and they're ruining your brand reputation.

While it's e'er best to remove inappropriate reviews when possible, this process can have a while. Small businesses may not exist able to await for them to be taken down. If that's the case, your best course of action may exist to simply turn off Recommendations entirely.

Follow these steps to remove reviews from Facebook

1. From your Facebook business folio, click "Settings."
2. Select "Templates and Tabs."

   

3. Scroll down to find "Reviews" and click the "Settings" push button.
4. Toggle off "Show Reviews" and click "Save."

   

Information technology's important to notation that turning off Recommendations won't delete Facebook reviews, it just hides them. That means if y'all decide to turn them back on again, all the negative ones will return.

How to delete a review you wrote on Facebook

Luckily it's super like shooting fish in a barrel to remove a review from Facebook if you wrote it. Merely find the review in question, click the three horizontal dots in the top right and select "Delete." If you'd like to edit your review instead, click "Edit Review." If only everything else in life were so simple.

Bank check other review sites

Even when you're doing everything correct, things tin nonetheless become incorrect. Therefor you should constantly monitor all online review platforms for trouble. If you've got issues with Facebook, you lot may also need to:

• Remove Google reviews
• Go rid of Yelp complaints
• Address criticism on Ripoff Report

Push button down negative results

Undesirable reviews are often part of doing business concern. In most cases, complaints are legitimate, and you won't be able to remove them. That ways yous'll need to invest in reputation management to handle them. This post explains how to push down negative search results.

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Source: https://www.reputationmanagement.com/blog/how-to-remove-facebook-reviews/

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