Troubleshoot sound or video issues with uploads on YouTube

If y'all're having bug with the audio or video of your upload, try these troubleshooting steps to solve the issue.

Audio problems

Sound and video are out of sync

Make sure the durations of your audio and video tracks are the same. If your audio runway is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Audio plays on a computerbut non on a mobile device

If your video'south audio is playing correctly on a computer merely non on a mobile device, your audio may have poor mono compatibility.

Videos often have stereo audio, which contains audio for left and right speakers (similar headphones). Most mobile devices only have ane speaker. When your mobile device plays stereo audio, it has to convert it to mono (unmarried speaker) audio earlier your video plays.

If the audio in your video has poor "mono compatibility", the mono conversion procedure tin reduce the sound quality or mute the sound. This trouble often happens when several audio recordings are used into one video.

Make sure your audio is "in phase."

Other audio or video issues

Editing your video's settings tin can solve mutual sound and video bug. To review and change your video'southward settings:

Open the video in a video editing program

To open your raw video, use a video editing plan on a computer. If you recorded your video on a mobile device, you tin can open up the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, 30, 48, l, threescore FPS rates are preferred. Other less-common frame rates similar 23.98, 29.97, and 59.94 are as well acceptable.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Relieve and export

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When y'all upload a video, information technology will initially be candy in a low quality. This process helps you complete the upload catamenia faster. Higher qualities, such as 4K or 1080p, tin take more fourth dimension to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd like new uploads to be bachelor in all qualities, try uploading your video as unlisted commencement. Yous can later make your video public once all qualities are available. Learn more most video quality for new uploads.

Note:Higher qualities like 4K may not exist bachelor on specific devices or browsers because of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make certain your video's transfer characteristics, color primaries, and color matrix coefficient metadata lucifer how the video was mastered.

  • Non-HDR videos: Use BT.709
  • HDR videos: Learn more than

If colors still aren't rendering correctly, it may be due to your browser or device. To isolate the problem, examination your original video andyour YouTube upload on other browsers.

Other audio or video problems

Editing your video's settings tin solve common audio and video issues. To review and change your video'southward settings:

Open up the video in a video editing programme

To open up your raw video, apply a video editing program on a figurer. If you recorded your video on a mobile device, you tin can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame Rate: 24, 25, 30, 48, l, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are also adequate.
  • Data Charge per unit: Automated
  • Cardinal Frames: Automatic
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Relieve and export

Once the video has the recommended settings, re-upload the video on YouTube.

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